PRIVACY POLICY

Effective Date: November 10, 2025

Metro Detective Agency (“we,” “us,” or “our”) is dedicated to the highest standards of confidentiality, integrity, and privacy. Given the sensitive nature of private investigation services, safeguarding your personal information and case details is our paramount commitment.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://metrodetectiveagency.us (the “Site”) or utilize our investigation services (the “Services”).

By using our Site or engaging our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process information that you voluntarily provide and information collected automatically:

A. Information You Voluntarily Provide (Personal & Case Data)

This information is provided directly by you, typically through contact forms, email, or during the consultation and engagement process.

Contact Information: Your name, email address, phone number, and mailing address.
Case Information: Any documentation, details, or highly sensitive personal information shared with us related to an investigation or service request.

B. Information Collected Automatically (Usage Data)

When you access the Site, we may automatically collect:

Usage Data: IP address, browser type, operating system, referring URL, pages visited, time spent on pages, and dates/times of access.
Cookies and Tracking Technologies: Data collected via cookies and similar technologies to analyze site traffic and enhance user experience.

2. How We Use Your Information

We use the information we collect for the following critical purposes:

Service Provision: To fulfill our contractual obligations, including responding to inquiries, scheduling consultations, conducting investigations, and delivering reports.
Confidentiality & Security: To implement and maintain internal security, access controls, and strict confidentiality protocols necessary for the protection of sensitive case data.
Communication: To provide you with service updates, billing statements, and respond to your requests.
Compliance & Protection: To comply with all applicable legal obligations and regulations, and to protect the rights, safety, and property of Metro Detective Agency and our clients.
Site Improvement: To monitor and analyze website usage and functionality.

3. Confidentiality and Disclosure of Information

Metro Detective Agency adheres to a strict standard of confidentiality. We do not sell, rent, lease, or trade your personal information or case details to third parties for marketing or commercial purposes.

We may share your information only in the following, strictly controlled circumstances:

Service Providers: With trusted third-party contractors who assist us in operating our services (e.g., IT, billing, legal counsel). These providers are legally and contractually bound to confidentiality agreements and are restricted from using your data for any purpose other than providing their services to us.
Professional Subcontractors: When necessary for the execution of an investigation, relevant information may be shared with other licensed investigators or specialists (subcontractors) who are also explicitly bound by strict non-disclosure and confidentiality agreements.
Legal Obligation: When required by law, such as in response to a subpoena, court order, or other lawful governmental request, or when disclosure is necessary to protect our rights or the safety of others.
With Your Consent: Upon your explicit written instruction or consent to share specific information.

4. Data Security and Confidentiality

We implement robust physical, electronic, and procedural safeguards to protect your personal information, particularly sensitive case data. Our security measures include:

Secure storage of electronic and physical client files.
Encryption and firewalls for online data transmission.
Restricted Access: Access to client data is strictly limited to employees and subcontractors who require it to perform their professional duties (“need-to-know” basis) and who are trained on stringent confidentiality protocols.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain personal information only for the period necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements related to the investigation services provided. Once your data is no longer necessary, we securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal data. These rights may include the ability to:

Access your information.
Correct inaccurate or incomplete data.
Request deletion or restriction of processing, subject to our legal and operational requirements for retaining case files.
Object to processing.

To exercise these rights or to ask questions about your data, please contact us using the information in the “Contact Us” section below.

7. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to analyze site traffic and improve user experience. You can manage or disable cookies through your browser settings, though doing so may limit the functionality of some parts of our Site.

8. Third-Party Links

Our Site may contain links to third-party websites for your convenience. We are not responsible for the content or privacy practices of those external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our Services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we learn that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a new Effective Date. Please review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Metro Detective Agency

15530 Middlebelt Road

Livonia, MI 48154

Office Phone (24/7): 248-315-2440

Email: info@metrodetectiveagency.us